Frequently Asked Questions

Allow us to answer the most frequently asked questions for you before your first call or visit. Please call us today if we did not answer one of your questions below at (619) 441-8745.

Frequently Asked Questions

I'm interested! What are the next steps?

Please contact the Admissions Department at (619) 441-8745 if you or your loved one are interested in coming to Country Hills. We’d love to get to know you better, answer any questions you might have, and can introduce you to a few members of our team!

What insurances do you accept?

We are proud to accept private pay, all PPOs, and a wide range of HMOs including Intermountain Healthcare (formerly HealthCare Partners), OptumCare, Medicare, Medicaid, Tricare, private pay, and more. No matter what type of insurance you have, our insurance experts will take time to help you understand your plan benefits. Please do not hesitate to contact the facility should you have more questions at (619) 441-8745 and ask to speak with the Admissions Department.

Do you offer short-term rehabilitation?

Yes. At Country Hills, your successful recovery and quick return home are our top priority. We provide a unique personalized experience whether you’re suffering from an illness or recovering from a major medical event. Physical, occupational, and speech therapy is conducted under the guidance of licensed experts and is available seven days a week.

What is your visitor policy?

Our preferred visiting hours are from 8 am to 8 pm. We believe that family and friends play a critical role in our residents’ emotional and physical well-being and encourage visitors!

When will the doctor see me?

Doctors typically visit within 24-72 following an admission to ensure continuity of care. Your nurse will communicate any medical concerns with your doctor before and after they see you.

How often will I have therapy?

Most patients, depending on their condition and when they are admitted, will start rehab typically within 24 hours of admission and will receive therapy up to five times per week.

How long is a typical stay?

Each case is different and unique. Patient progress is reviewed weekly by our Interdisciplinary Team (IDT) of nurses, therapists, and dietitians. Our main goal is that you reach your highest level of independence.

Are activities available?

We offer daily activities for a wide variety of interests. For your convenience, there is an activity calendar posted in each of the resident’s room. If you are interested in any specific activity or have more questions on the services we can provide please feel free to contact our Life Enrichment Director, Tamara Tompkins (619) 441-8745, ext. 152 for additional information.

What is your dining program like?

At Country Hills Post Acute, we’re proud to offer restaurant-style dining with diets designed by our full-time, in-house Registered Dietician.

Do I need to bring in my medications?

No, you do not need to provide medications unless specifically told to do so. Upon admission, we will order your medications using our off-site pharmacy then securely store them on-site to ensure safety.

What type of clothing items should I bring?

We encourage you to bring a pair of comfortable shoes and at least seven days’ worth of comfortable clothing including pajamas and undergarments. Please make sure all clothing items are brought to a staff member for labeling and inventory.

Can I bring personal belongings?

Yes! We encourage you to bring personal items such as family photos, blankets, and decorative items. Anything that will help make your stay more comfortable. To ensure we keep track of your personal items, please be sure a staff member logs your items into inventory and labels any items you bring to the facility as needed. This will make sure the facility prevents loss of personal belongings.

How do you protect patients, staff, and visitors from COVID-19 and other infectious diseases?

Our team is highly trained and experienced in caring for high-acuity patients and infectious diseases like COVID-19. Our dedicated infection prevention nurse helps ensure we follow current infection prevention guidelines and best practices. This includes educating all staff about the appropriate use of personal protective equipment (PPE) such as N95 masks, surgical masks, gloves, and gowns and when to use COVID-19 protocols required by local department of public health and/or the CDC.

Get in touch

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Front Desk Phone

(619) 441-8745

Office Hours

Monday – Friday: 8 am – 4:30 pm
Weekends: 8 am – 4:30 pm

24/7 Admission Support
Tel: (619) 922-2596
Fax: (858) 258-4846

Street Address
1580 Broadway
El Cajon, CA 92021
Directions & Map